What is your exchange policy? If you are not satisfied with any item ordered for any reason you may return it for exchange or refund (only on credit card orders) provided that the item(s) have not been used, worn, or washed.
What if I need to make an exchange for a different size? Please return the item(s) to the address at the top of the packing list, to the attention of “EJJ Returns”. Include a copy of the packing list with the returned item. Indicate on the packing list the size you would like to receive. If you have any questions call customer service at 770-534-4535.
What if my order is not what I wanted/expected/ordered? Please return the item(s) to the address at the top of the packing list, to the attention of “EJJ Returns”. Include a copy of the packing list with the returned item. Indicate on the packing list the reason for the return and what you would like to receive in exchange. If you have any questions call customer service at 770-534-4535.
What if I have a pending event with a critical due date? Be sure to enter the date you need to receive your order in the “Message Window” during check out. If it is a super critical or “overnight” time frame please call customer service at 770-534-4535 immediately after you place the order.
How do I tell what the status of my order is? Log in to your account and check your order status. Order status is updated manually and may not be immediately available or up to date. If you enter a working email address at the time you placed the order you should receive a UPS notification when your order has shipped.
What if my order has already been placed and I need to change something? Please call customer service at 770-534-4535. Have your order number ready if available.
